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Fighting For The Bottom Line
Of Businesses Worldwide

Fighting For The Bottom Line
Of Businesses Worldwide

2 times you should pursue collection actions beyond mailed bills

On Behalf of | Jun 18, 2024 | Collections |

Businesses that rely on clients to pay invoices sometimes have a difficult time with collections. It can be difficult to know that you provided goods or services on good faith that the client will pay only to have them end up unresponsive. 

Certain signs can clue you into the fact that the client doesn’t intend to pay. If these are present, it’s a good idea to turn to more intensive collection efforts. 

Unresponsiveness to initial invoices

When your company sends out invoices and receives no response, it’s a clear sign to escalate collection efforts beyond just mailing bills. Customers who don’t acknowledge or address their outstanding payments often indicate a disregard for your company’s requests. 

Persistent unresponsiveness can suggest that they’re either unable or unwilling to pay. In such cases, your company should consider initiating follow-up calls, sending reminder emails or even taking legal action.

Repeated broken promises

Customers who repeatedly promise to pay but fail to follow through can be particularly challenging. These broken promises can indicate that the customer is avoiding payment or doesn’t have the financial capability to settle the debt. In these situations, relying solely on mailed bills is ineffective. 

It’s crucial to document all communication and attempts to collect the debt. This documentation can be invaluable if legal action becomes necessary. Third-party intervention may increase the chances of successful debt recovery. These professionals can employ various strategies and have the expertise to navigate complex collection scenarios, ensuring your company maximizes its chances of payment.

Ultimately, you have to do what’s best for your company. Businesses need to receive the payment they’re due so they can remain solvent and grow. 

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